Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business details
• Restaurant Information: Restaurant name, address, cuisine type, hours of operation
• Menu Content: Menu items, descriptions, prices, images
• Payment Information: Billing details (processed by secure third-party providers)
• Communication Data: Messages sent through our support channels

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, pages visited
• Analytics Data: Menu views, popular items, customer engagement metrics
• Cookies: Small files stored on your device for functionality and analytics

2. How We Use Your Information

We use your information to:

• Provide and maintain our digital menu services
• Process your account registration and manage your subscription
• Generate QR codes and custom subdomains for your restaurant
• Provide customer support and respond to your inquiries
• Send important service updates and account notifications
• Analyze usage patterns to improve our services
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in these limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform, including:

• Cloud hosting and storage providers
• Payment processing companies
• Analytics and monitoring services
• Customer support tools
• Email communication services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of SynqMenu, our users, or others
• Investigate and prevent fraud or security issues

4. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard cloud security practices
• Staff Training: Regular security training for our team
• Incident Response: Procedures for handling security incidents

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

• Request a copy of your personal information
• Export your menu data in a portable format
• Review how your information is being used

Correction and Updates

• Update your account information at any time
• Correct inaccurate personal information
• Modify your restaurant and menu details

Deletion

• Delete your account and associated data
• Request removal of specific information
• Opt out of non-essential communications

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our services and user experience
• Provide personalized content and features

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our services.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services through analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. International Data Transfers

SynqMenu operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

9. Children's Privacy

SynqMenu is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email or through our platform
• Continued use of our services constitutes acceptance of the updated policy

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: